VoIP (Voice over IP) is the technology used to transmit voice conversations over a data network using the Internet Protocol. With a business VoIP system, voice conversation is arranged into packets of data which are transmitted over the Internet or over a proprietary broadband network before being reassembled on the terminating end of the call.

Not only does a VoIP system reduce the cost of phone calls, but it also provides such advanced services as:

• Simultaneous ring, enabling users to hear multiple phones ring simultaneously for a single inbound call and respond to that call on any of their multiple phones: the office phone, the cell phone, and the home phone

• Selective call forwarding, enabling calls from certain individuals, or within certain time periods, to be forwarded to a different phone number

• Remote forwarding, enabling users to receive and make calls from any phone located anywhere, yet still appear to clients/customers as being in their office

• Visual voice mail in Outlook, enabling users to receive a voice mail in their Outlook inbox; the voice mail is attached as a .wav file that you can listen to on your workstation – then store, forward, or remove just like any other e-mail .

• User self service, enabling users to control various features and functionality either from Outlook, a web browser or by telephone

• Click-to-dial, enabling automatic dialing when users click on a phone number in Outlook, corporate and personal directories and other LDAP directories.

VoIP solutions, unlike traditional phone systems, are not separate from the data infrastructure. Voice and data networks are converged, reducing operating costs, increasing employee productivity, and streamlining vendor management.

BSM has a proven track record of remotely managing IT and VoIP solutions within our customer’s premises and in hosted data centers. We know how to proactively manage and resolve IT and VoIP issues on the network all the way to the end-user's phone, workstation and applications.