Microsoft Dynamics CRM is helps automate and streamline your organization's CRM strategy. It provides members across your organization with access to up-to-date information and new ways to respond quickly.

Microsoft Dynamics CRM gives enterprise organizations a 360-degree view of their customers across marketing, sales, and customer service. Built on a highly flexible platform, Microsoft Dynamics CRM is designed to adapt to your business and scale right along with your growth. Set up for streamlined installation and simplified administration, Microsoft Dynamics CRM targets rapid return on investment (ROI) and offers an attractive total cost of ownership (TCO) with below Benefits:

  • Achieve a complete customer view that is consistent across the enterprise

  • Give users a 360-degree view of customers

  • Achieve high user acceptance and productivity

  • Enable application flexibility

  • Accelerate project delivery and ROI

  • Provide availability, performance, scalability

Our Capabilities: Our Microsoft CRM competency team brings rich domain experience of Customer Relationship Management and in-depth knowledge of Microsoft CRM solution to configure Microsoft CRM solution that unleashes true potential of CRM tool in every business needs covering:

  • Consulting: Understanding your business and customers, sales & marketing process assessment, improvisation of process and workflow, assessing need for CRM solution and fitness of Microsoft Dynamics CRM.

  • CRM licensing: Identifying the users, envision organization growth level, selecting the right categories of users license that are based on current & future needs, advising the right licensing agreements that takes care of investment and ensure generating ROI.

  • CRM installation & implementation: Identifying and advising the right hardware & software infrastructure that supports Microsoft Dynamics CRM, Installation of Microsoft Dynamics CRM, configuration of features, database mapping, MS office mapping, external systems etc.

  • CRM customization: Identifying specific user need beyond what is not available as out of box feature, assessing feasibility and dependence to other systems if any, design and developing the features/module, integration with Microsoft Dynamics CRM and releasing to users.

  • Support & Maintenance: Ongoing changes/customization, data migration, integration with new external systems, upgrades to new features if any, migration to new versions from older versions (MS CRM 3.0 to MS CRM 4.0) etc.